Facility Management for GCCs in India: What to Look for in an FM Partner

India now has 2,100+ Global Capability Centres (GCCs), employing 2.36 million people and generating $98.4 billion a year, up from $64.6 billion just two years ago GCCs in India across 3,728 individual centres, up 32 percent since FY2021, employ 2.36 million people, up from about 1.9 million in FY2024, and booked $98.4 billion in revenue against $64.6 billion in FY2024. For most of them, facility management has quietly moved from a back-office line item to something HQ asks about.

What Is a Global Capability Centre (GCC)?

A GCC is an in-house offshore unit a multinational sets up, to run functions like technology, engineering, or finance for its own global business, not a third-party outsourcing arrangement. That distinction matters for FM: the office is treated as core company infrastructure, not a leased convenience, which raises the bar on safety, consistency, and how the space feels to a visiting global executive.

Why FM Looks Different for a GCC

A few things push facilities up the priority list for a GCC specifically: HQ leadership globally wants real-time visibility into Indian sites, not a quarterly PDF; ESG data from the India campus now often feeds the parent company’s own sustainability disclosures; and because a GCC’s office is part of its talent pitch, a facilities failure is a retention risk, not just an operations one.

What Actually Separates a GCC-Ready Partner

• Scale, a multi-city footprint, so a new site doesn’t mean a new vendor search. SILA runs GCC accounts across 25+ cities.
• Trust, shows up as client retention. SILA has held 100% retention across its GCC portfolio, with 30%+ of clients expanding into repeat engagements.
• Efficiency, automation and IoT-enabled monitoring doing the work instead of headcount, delivering 5%+ in year-on-year cost savings, with a live platform (SILA Connect) for real-time dashboards.
• Expertise, attrition is the tell. Industry-typical facilities attrition runs 8–10%; SILA’s GCC accounts run 3–4%, held down by a standing reliever pool, sponsored leadership coaching, and internal promotion pathways.

 SILA’s GCC Track Record

SILA’s GCC relationship started in 2018 as a single pilot for PepsiCo, through an anchor partnership with ANSR. It’s since scaled into the preferred FM partner across ANSR’s entire 25+ GCC portfolio, expanded into managed-office platforms like Tablespace, and today serves 200+ GCC clients, including 150+ marquee names across technology, financial services, aerospace, retail, and aviation. It also holds the #1 ESG vendor ranking for Google APAC, with 60,000+ employees trained on health and safety protocols.