SILA, a distinguished entity in India’s facility management and real estate sectors, has garnered significant attention for its deliberate and sustainable growth trajectory. A recent feature in Forbes India highlights the company’s journey, emphasizing its commitment to quality service and customer-centric values.
Foundational Values and Leadership
Founded by brothers Sahil and Rushabh Vora, SILA’s inception was rooted in a vision to contribute meaningfully to the Indian real estate landscape. Sahil, after gaining experience at George Weiss Associates in New York, returned to India to pursue entrepreneurial aspirations. Rushabh brought insights from his tenure in capital markets and investment banking with firms like BGC Cantor Fitzgerald, UBS, and Lazard.
The Vora brothers instilled core values of trust and transparency within SILA, ensuring that every commitment is honored. This ethical foundation has been pivotal in fostering enduring relationships with clients and stakeholders. Their leadership philosophy emphasizes delivering on promises and building respectful collaborations, setting SILA apart in a competitive industry.
Strategic Growth and Acquisitions
SILA’s growth strategy has been marked by calculated expansions and strategic acquisitions. In 2022, the company acquired Forbes Facility Services from the Shapoorji Pallonji Group for ₹42 crore. This acquisition bolstered SILA’s presence in North India and expanded its service offerings to include catering.
This move exemplifies SILA’s approach to growth—prioritizing sustainable and profitable ventures over rapid, valuation-driven expansions. By focusing on high-quality service delivery and maintaining a sharp focus on customers, SILA has achieved a contract retention rate of 95 percent, underscoring its commitment to client satisfaction.
Client-Centric Approach
SILA’s impressive contract retention rate reflects its dedication to client satisfaction. By delivering high-quality services and maintaining a customer-centric focus, the company has fostered long-term relationships and achieved organic growth through referrals, minimizing the need for heavy marketing expenditures.
Financial Prudence and Sustainability
Unlike many contemporaries that rely heavily on venture capital, SILA has adopted a fiscally disciplined approach. The company had a nominal first round of institutional funding in 2019 and has since maintained a tight ship, ensuring sustainable growth without compromising financial stability. This prudence has enabled SILA to navigate market fluctuations effectively and invest strategically in areas that enhance service quality and operational efficiency.
Technological Innovation
Embracing technology has been pivotal in SILA’s evolution. The company leverages proprietary platforms like SILA Connect to streamline operations, enhance transparency, and deliver real-time insights to clients. By integrating smart technologies such as IoT and AI, SILA optimizes processes ranging from energy management to predictive maintenance, positioning itself at the forefront of industry innovation.
Commitment to Sustainability
SILA recognizes the growing importance of sustainability in facility management. The company implements eco-friendly practices, including energy-efficient operations and waste management solutions, contributing to environmental conservation and aligning with global sustainability trends.
A prime example of our commitment to sustainability is our collaboration with Schbang to develop an AI-powered tool that empowers individuals and businesses to make environmentally conscious decisions. This tool leverages cutting-edge technology to calculate the Minimum Environmental Price (MEP) of everyday items such as water bottles or notebooks. The MEP represents the time it takes for these items to decompose, providing users with valuable insights into the environmental impact of their choices.
Conclusion
SILA’s journey exemplifies how steadfast commitment to core values, strategic growth, and client satisfaction can lead to sustainable success. The Vora brothers’ leadership has cultivated a company that not only thrives in the competitive real estate and facility management sectors but also sets new standards for excellence and integrity. As SILA continues to evolve, its foundational principles remain the cornerstone of its enduring success.
To learn more about how SILA’s facility services management can optimize your Facility, contact us today.
SILA adopts a tech-driven approach, utilizing Robotics and IoT, Automated Compliance Management, and our proprietary technology (SILA Connect) to efficiently manage properties across India. SILA also provides Integrated facility management services and real estate consulting for clients across industries. As pioneers in technology within the facility management sector, SILA stands out as one of the best Facility management companies redefining the industry.
Industries We serve –
Commercial Offices & Buildings | Manufacturing & Heavy Industrial Facilities | Residential Complexes & Townships | Hotels & Campuses | Airports & Malls | IT Parks & Data Centers | Warehousing & Logistics Parks | Banks & Retail
Present in 125 cities –
Ahmedabad | Baroda | Bengaluru | Chennai | Bhubaneswar | Delhi | Gurugram | Noida | Kolkata | Hyderabad | Kochi | Mumbai | Pune & more
Get a free quote today, to reduce your facility management cost.
Also Read: The Evolution of Facility Management: What the Next Decade Holds
FAQs
1. How do you measure the success of Facility Management?
Key performance indicators (KPIs) such as uptime of critical equipment, energy efficiency, maintenance costs, safety records, compliance levels, and overall productivity are often used to measure the success of FM practices.
2. What trends are shaping the future of Facility Management?
Trends like the Internet of Things (IoT) integration, artificial intelligence (AI) for predictive maintenance, sustainable practices, remote monitoring and management, and the adoption of cloud-based solutions are shaping the future landscape of FM.
3.What are the 4 pillars of facilities management?
The 4 pillars of facilities management are:
- People: Ensuring the safety, comfort, and productivity of the building’s occupants.
- Process: Implementing efficient and effective operational procedures.
- Place: Maintaining the physical space to ensure it meets the needs of its users.
- Technology: Utilizing the latest technologies to enhance facility operations and management.
4. What are the two major types of facilities management?
The two major types of facilities management are:
- Hard Facilities Management: This focuses on the physical infrastructure of the building, including maintenance of HVAC systems, electrical systems, plumbing, building inspections, and structural elements.
- Soft Facilities Management: This includes services that make the environment more pleasant and secure, such as cleaning, landscaping, security, waste management, space planning, and catering.
About SILA -
SILA – A Real Estate platform driven by an entrepreneurial spirit.
Our businesses include Real Estate Services which offer Facility Management, Contracting Solutions and Real Estate Advisory. Our other business is Real Estate Development. We have a diverse client base in various sectors which include large Corporates, Real Estate Funds, Landowners and Developers.
Over the last decade, SILA has scaled efficiently, managing over 150 million square feet of assets, with over 22,000 employees pan India. The platform is backed by Norwest Venture Partners and Samara Capital Group in our Real Estate Services and Development arms, respectively.
SILA is one of the best property management companies in Bangalore, Mumbai, Delhi, Chennai, Hyderabad, Pune & more.
SILA is among the top facility management companies in India, offering comprehensive facility services management in India. As a leading facility services management company, SILA provides tailored FM solutions, including housekeeping services in Bangalore. Leveraging our expertise, we ensure seamless property management for clients nationwide. Whether you require housekeeping agency support or specialized facility management solutions, SILA delivers excellence in every aspect of your Housekeeping services in India, property’s upkeep and maintenance.
About Author -
Aniket Sheth
The insightful content in this blog is curated by Aniket Sheth, our esteemed Senior Vice President of Operations. With an impressive professional journey spanning over 13 years, Aniket has held key positions at prestigious brands, showcasing his exceptional leadership skills.
Aniket’s educational background is marked by an MBA from Cornell University, which laid the foundation for his successful career. He began his professional journey at EY in New York, contributing significantly to enhancing and implementing engagements for Fortune 500 companies.
Aniket’s strategic acumen, proficiency in asset management, and forward-thinking innovation have been instrumental in helping companies streamline their operations and achieve substantial cost reductions. His wealth of experience brings a unique perspective to the world of facilities management, making his insights invaluable for businesses seeking operational excellence.
