Hand Shake

1. Introduction


In the highly competitive facility management industry, retaining clients can be a challenge. However, SILA has managed to achieve an impressive 95% client retention rate, and today we will unlock the secret behind their success. SILA is a leading real estate platform that offers a wide range of services, including housekeeping and facility management. With offices in Mumbai, Bangalore, Chennai, Pune, and Delhi, SILA has established itself as one of the top facility management companies in India. By providing integrated facility management services, top-notch housekeeping services, and efficient property management solutions, SILA has set a new standard in the industry. Read on as we delve into the strategies and practices that have contributed to SILA’s remarkable client retention rate and learn how you can apply them to your own facility management business.

2. The Importance of Client Retention in Facility Management


Client retention is crucial for any facility management business. It not only ensures a stable customer base but also leads to long-term profitability and growth. SILA understands the significance of client retention and has built its success around retaining their clients. By focusing on developing strong relationships with their clients and delivering exceptional services, SILA has been able to create a loyal customer base. This not only leads to repeat business but also generates positive word-of-mouth referrals, which is essential for sustainable growth in the facility management industry.

How SILA achieves 95% client retention in facility management

3. SILA’s Unique Approach to Client Retention


SILA stands out in the facility management industry due to its unique approach to client retention. They go beyond simply providing services; they prioritize building strong and lasting relationships with their clients. This approach begins right from the first interaction, where SILA takes the time to understand their clients’ specific needs and expectations.

Once a client is onboarded, SILA continues to stay in close communication, addressing any concerns promptly and proactively. Regular check-ins and feedback sessions allow them to gain valuable insights and make necessary adjustments to ensure client satisfaction.

SILA also invests in ongoing training for its team members, enabling them to provide exceptional service consistently. Their well-trained staff, combined with a commitment to exceeding expectations, helps foster trust and loyalty among their clients.

4. How SILA Builds Strong Relationships with Clients


Building strong relationships with clients is a key strategy for SILA in maintaining their impressive 95% client retention rate. SILA understands that a strong relationship is built on trust, communication, and personalized service.

To achieve this, SILA assigns dedicated account managers to each client. These account managers serve as a single point of contact, ensuring effective communication and understanding of the client’s needs. Regular check-ins and feedback sessions allow the client to express their concerns and provide valuable insights for improvement.

SILA also prioritizes transparency and accountability. They provide regular updates on project progress, ensuring that clients are aware of the status of their facilities. In case of any issues or emergencies, SILA is quick to respond and resolve them, minimizing disruptions to the client’s operations.

By focusing on building strong relationships based on trust, communication, and exceptional service, SILA continues to exceed client expectations and maintain their impressive client retention rate.

5. Strategies for Improving Client Retention in Facility Management


Building strong relationships with clients is just one aspect of SILA’s strategy for achieving an impressive 95% client retention rate. SILA understands the importance of continuously improving their services to meet and exceed client expectations.

One of the strategies SILA employs is conducting regular client satisfaction surveys. These surveys allow clients to provide feedback on various aspects of SILA’s services, such as responsiveness, quality of work, and overall satisfaction. By actively seeking feedback, SILA can identify areas for improvement and make necessary adjustments to enhance their service delivery.

In addition, SILA invests in employee training and development programs. By keeping their employees well-equipped with the latest industry knowledge and best practices, SILA ensures that their clients receive the highest level of expertise and professionalism.

SILA also stays ahead of the curve by leveraging technology in facility management. They constantly evaluate and adopt new technologies that streamline processes, improve efficiency, and enhance the overall client experience.

By consistently striving for improvement and investing in their people and technology, SILA demonstrates their commitment to providing exceptional facility management services and maintaining long-term client relationships.

6. SILA’s Commitment to Continuous Improvement


SILA’s commitment to continuous improvement is a cornerstone of their success in facility management. They understand that the industry is constantly evolving, and they must adapt and innovate to stay ahead.

One way SILA achieves this is by conducting regular internal audits and evaluations. This allows them to identify any shortcomings or areas for improvement within their own processes and procedures. By actively seeking feedback from their own team, SILA can effectively address any issues and implement necessary changes.

Another aspect of SILA’s commitment to continuous improvement is their dedication to ongoing employee training and development. SILA understands that their employees are their most valuable asset, and they invest in their growth and education. By empowering their employees with up-to-date knowledge and skills, SILA ensures that they are equipped to deliver the highest level of service to their clients.

Furthermore, SILA actively seeks out industry best practices and partnerships. They stay abreast of the latest trends, technologies, and innovations in facility management, and they are not afraid to make bold moves to enhance their services. Whether it’s adopting new green technologies, implementing innovative sustainability practices, or embracing digitization in their operations, SILA proactively seeks out opportunities to improve and excel.

7. Conclusion: SILA’s Success in Client Retention in Facility Management


In conclusion, SILA’s commitment to continuous improvement, employee training and development, and adoption of industry best practices have been key factors in their impressive 95% client retention rate in facility management. By conducting regular internal audits and evaluations, they are able to identify areas for improvement and make necessary changes to enhance their processes and procedures. Additionally, SILA invests in their employees’ growth and education, equipping them with the knowledge and skills needed to deliver exceptional service. Furthermore, SILA actively seeks out industry best practices and partnerships, embracing new technologies and sustainability practices to stay ahead in the rapidly evolving facility management landscape. These sustainable practices further contribute to client satisfaction and loyalty. Overall, SILA’s focus on continuous improvement and innovation has elevated their client retention rate, making them a trusted partner in facility management.
Stay tuned for more insights into SILA’s sustainable practices and their impact on client satisfaction.

SILA adopts a tech-driven approach, utilizing Robotics and IoT, Automated Compliance Management, and our proprietary technology (SILA Connect) to efficiently manage properties across India. As pioneers in technology within the facility management sector, SILA stands out as one of the best facility management service provider in India.

To delve deeper into our integrated facility management services, click here.

Industries We serve –

Commercial Offices & Buildings | Manufacturing & Heavy Industrial Facilities | Residential Complexes & Townships | Hotels & Campuses | Airports & Malls | IT Parks & Data Centers | Warehousing & Logistics Parks | Banks & Retail

Present in 125 cities –

Ahmedabad | Baroda | Bengaluru | Chennai | Bhubaneswar | Delhi | Gurugram | Noida | Kolkata | Hyderabad | Kochi | Mumbai | Pune & more

Get a free quote today, to reduce your facility management cost.

Also Read: Maximizing Efficiency and Sustainability: Why Hiring a Facility Management Company is the Smart Choice for Green Buildings



1. What are the key challenges faced in Facility Management?

Challenges may include maintaining ageing infrastructure, ensuring compliance with industry regulations, optimizing energy usage, managing risks associated with hazardous materials, and adapting to technological advancements.

Safety protocols, regular safety training for occupants of the space, implementation of proper equipment maintenance schedules, conducting risk assessments, and compliance with safety regulations are some strategies employed to maintain a safe working or living environment.

FM practices focus on reducing waste generation, optimizing energy consumption, adopting eco-friendly technologies, and implementing recycling programs, thereby contributing to environmental sustainability.

Outsourcing FM services can provide specialized expertise, cost-effectiveness, access to advanced technology, scalability, and the ability to focus on core business activities while experts manage facility operations.

About SILA -

A Real Estate platform driven by an entrepreneurial spirit. 

Our businesses include Real Estate Services which offer Facility Management, Contracting Solutions and Real Estate Advisory. Our other business is Real Estate Development. We have a diverse client base in various sectors which include large Corporates, Real Estate Funds, Landowners and Developers.

Over the last decade, SILA has scaled efficiently, managing over 150 million square feet of assets, with over 20,000 employees pan India. The platform is backed by Norwest Venture Partners and Samara Capital Group in our Real Estate Services and Development arms, respectively. 

SILA is one of the best facility management service provider in Mumbai, Bengaluru, Delhi, Chennai, Hyderabad, Pune & more. 

SILA is among the top facility management companies in India, offering comprehensive property management services and housekeeping solutions. As a leading facilities management company, SILA provides tailored FM solutions, including housekeeping services in Mumbai. Leveraging our expertise, we ensure seamless property management for clients nationwide. Whether you require housekeeping agency support or specialized facility management solutions, SILA delivers excellence in every aspect of your property’s upkeep and maintenance.

About Author -

About Author
Aniket Sheth

The insightful content in this blog is curated by Aniket Sheth, our esteemed Senior Vice President of Operations. With an impressive professional journey spanning over 13 years, Aniket has held key positions at prestigious brands, showcasing his exceptional leadership skills.

Aniket’s educational background is marked by an MBA from Cornell University, which laid the foundation for his successful career. He began his professional journey at EY in New York, contributing significantly to enhancing and implementing engagements for Fortune 500 companies.

Aniket’s strategic acumen, proficiency in asset management, and forward-thinking innovation have been instrumental in helping companies streamline their operations and achieve substantial cost reductions. His wealth of experience brings a unique perspective to the world of facilities management, making his insights invaluable for businesses seeking operational excellence.